จะคุยอย่างไรถ้าทริปยังไม่คอนเฟิร์ม แต่อยากจะปิดการขายให้ได้
วันนี้เราลองมาศึกษาจาก Message Template กันค่ะ
เริ่มจากวิธีตอบอย่างจริงใจและให้ทางเลือก
Template:
Hi/Dear [traveler’s name],
I’m happy to see that you’re interested in my trip to [place]. I just wanted to let you know that [information].
Also, please note that [information].
If you have any other questions or concerns, you can reach out to me at any time.
I hope to see you soon!
Cheers,
LX name
Example:
Hi Sam,
Thank you for your interest in our trip to Doi Inthanon. Now is the rainy season so Kew Mae Pan nature trail is closed till November. In the rainy season, we can take you to Pha Dok Sieo nature trail for trekking or we can go to the rice terraces in Mae Chaem.
Another thing I would like to inform you about is the sunrise. Depending on the weather, sometimes we cannot see the sunrise, but I will do my best to make your trip a memorable one even in this case.
If you have any other questions or concerns, you can reach out to me at any time.
I hope to see you soon!
Cheers,
Linda
แต่หากลูกค้าดูมีทีท่าว่าจะไม่จองทริปแรกที่สนใจแล้ว ให้เราลองเสนอทางเลือกอื่น
Template:
Hi/Dear [traveler’s name],
I actually have [number of trips] listed on the website as well. The first one is a trip to [place] where you will get to see [describe attractions].
Another trip I have is at [place]. I will take you to see [describe attractions].
I also have a trip to [place] where we can [describe activity].
Let me know if you’re interested in any of these trips. If there’s anything you’re concerned or curious about, you can ask me any time!
Hope to hear from you soon / Looking forward to hear from you soon.
Cheers,
LX name
Example:
Dear Lilly,
Actually, I also posted 2 other different tours on the website. The first is Klong Lat Mayom Floating Market. The second is Damnoen Saduak Floating Market where you will get to see hundreds of vendors selling their goods on old school boats along the canal.
Also, you will absorb the local atmosphere. If you want to know more about Damnoen Saduak Floating Market, you can read the details on TakeMeTour website.
Please feel free to let me know if you’re interested in any of the trips.
Cheers,
Linda
เมื่อคุยกันไปยาวๆ แล้วลูกค้ายังไม่มีทีท่าว่าจะจอง อาจต้องดึงเหตุผลมาช่วย หรือสอบถามอย่างตรงไปตรงมาเพื่อปิดการขายให้ได้
Template:
Hi/Dear [traveler’s name],
I hope you’re doing well. It’s been great to talk to you and I was wondering if you would like to go on the trip with me on [trip date]? If you do, it’d be great if you could do the payment by [date] at the latest as/since [reason].
If there’s anything else I can help you with or arrange, you can let me know at any time.
Cheers,
LX name
Example:
Hi Susan,
After we have discussed about trip on 30.th Aug, the trip will be completely confirmed when you do the payment. Kindly please do the payment by 27th Aug the latest, because I have to inform the fisherman family to arrange the foods and boat.
If there’s anything else I can help you with or arrange, you can let me know at any time.
Cheers,
Arthit
หากลูกค้าจองมาในวันที่LXไม่สามารถออกได้
Template:
Hi/Dear [traveler’s name],
Thank you for your interest in my trip. I’m so sorry to let you know that I cannot go on the trip with you on [trip date]. But I’m available on [when LX can do the trip]. If it’s possible for you to go on the trip on one of those days, please let me know.
Have a nice day!
Cheers,
LX name
Example:
Hi Jordan,
Thank you for your interest in my trip. I’m so sorry to let you know that I cannot go on the trip with you on 30th August. However, I am available everyday in the week after, from 2 to 8 September. If you are free on those days, please let me know.
Have a nice day!
Linda
กรณีที่หาวันว่างตรงกันไม่ได้ แสดงความช่วยเหลือลูกค้า
Template:
Hi/Dear [traveler’s name],
It’s too bad that we’re not available on the same day. But you can leave a message to the TakeMeTour support team and they will help you find another Local Expert you can go with. If you have trouble contacting them, please let me know and I’ll help you get in touch with them.
Cheers,
LX name
Example:
Hello Tom,
As we have discussed about the trip, since both of us will not be free on the same date, you can leave a message to the TakeMeTour support team and they will help you find another Local Expert you can go with. If you have trouble contacting them, please let me know and I’ll help you get in touch with them.
Cheers,
Linda
ติดตามผลเป็นระยะ หากลูกค้าเงียบหายไปยังไม่มีการจอง ก็ควรทักไปถาม
Template:
Hi/Dear [traveler’s name],
How are you doing? I hope you have been well since we last spoke. I was wondering if you were still interested in joining my/our trip? Please let me know if you have any questions or concerns, and I’d be happy to answer them.
Hope to hear from you soon / Looking forward to hear from you soon.
Cheers,
LX name
Example 1:
Hello Jeff,
May I have an update from you if you are still interested in joining our trip? Or if you have any questions for booking a trip, please feel free to contact me.
Looking forward to hear from you!
Linda
Example 2:
Hi Kamie,
How are you doing? I hope you have been well since we last spoke. I was wondering if you were still interested in joining my trip? Since there is another customer who is also looking to book on this day, I wanted to make sure with you if you’d like to go with me. If you would like to book this trip, you can do the payment and the system will book this date for you. I’m very sorry for any inconveniences.
Thank you very much and best regards,
Arthit
สามารถเรียนรู้การใช้และส่งข้อความได้อย่างถูกต้อง หลังจากมีการจองทริปแล้วได้ที่ https://blog.takemetour.com/message-template-for-the-trip-has-been-booked/ และ https://blog.takemetour.com/message-template-after-the-trip-ended/ สำหรับตัวอย่างข้อความเมื่อจบทริปแล้วค่ะ หวังว่าเพื่อนๆจะได้ประโยชน์และนำไปดัดแปลงใช้ให้เหมาะสมกับตัวเองนะคะ 🙂